Shipping and Delivery


Are there any shipping costs? ships all over the world and the standard delivery cost for a single product depends on the destination area:

ITALY € 6.90 Tax. Incl.

EUROPE € 10.90 Tax. Incl.

OTHER € 19.90 Tax. Incl.

The shipping rate varies depending on the shipping service chosen.

You can choose the shipping service you prefer during the check-out phase, in the shipping information section.

In no case, can not be held responsible for damage caused by delays in delivery not directly attributable to us.

Delivery times are approximate and refer to the average delivery times required from the time the order has been processed and shipped.

For orders associated with promotions with coupons and discount codes, shipping times can be increased up to 4 extra days.

How does free shipping work?

You can get free shipping if your order exceeds 75 € Tax. Incl .

Which couriers will deliver my order?

The courier used for all shipments in Italy is DHL and the delivery terms (days) depend on the shipping service chosen during the checkout procedure.

The courier used for all shipments to Europe and the rest of the world is Nexive and the delivery terms (days) depend on the shipping service chosen during the checkout procedure.

How can I track my order?

You will be notified by email when your order is shipped, and you will be given the tracking number and a link so that you can check the delivery status on the courier's website.

If you need assistance, you can request the necessary information by contacting Nexive directly on a toll-free number or alternatively our Help Center.

We will contact the courier personally to make sure we receive your order as soon as possible.

How does the delivery of my order work?

The courier will make a first delivery attempt. If there is no one at the indicated address, the courier will leave a card with the information necessary to contact customer service and make arrangements for a second delivery attempt.

To avoid delays, please make sure your name is clearly visible on the intercom or write the name of the person who will take delivery of the shipment if you wish to receive the package at work. will monitor the shipment until delivery and will contact you in case of problems.

Are there any customs costs? (if applicable)

The payment of customs duties is charged to the customer and the cost is determined by the law in force in the country of destination of the shipment.

The Spazzuk crew is not aware of the cost of the customs duty; you will receive a notification from the courier once the shipment has reached its destination.

If the customs duty is not paid and for this reason the shipment is refused or abandoned, the shipping costs and the same duty will be deducted from the total amount of the order and only the difference will be refunded.


In the event of a delay not attributable to (adverse weather conditions, unplanned strikes, absence of services), we cannot be held responsible for any inconvenience caused.